🦁 Local Leo – Frequently Asked Questions
1. About Local Leo
What is Local Leo?
Local Leo is an online marketplace that connects customers with authentic African brands, crafts, and products. Our mission is to make it easy for consumers to discover, shop, and support local businesses.
Are all the products African?
Yes. All products on Local Leo are made by African artisans or businesses. Each product listing includes details about the maker, origin, and materials used.
2. Ordering and Payments
How do I place an order?
Simply browse our collections, add items to your cart, and check out. You'll receive an order confirmation email once your purchase is complete.
Which payment methods do you accept?
We accept major international and local payment methods including Visa, Mastercard and other payment gateways. All payments are processed securely.
Can I pay in my home currency?
Yes, just change the currency at the top of the page to one of the available options. If a currency you are looking for is not listed, choose $USD as it is the most widely used currency.
3. Shipping and Delivery
Do you deliver to hotels or lodges?
Yes! We can deliver to your accommodation in South Africa. However, please make sure that you will be at your hotel long enough in order to receive your order. See next few bullet points on delivery times.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times will vary depending on your destination.
Note: Duties and taxes are not covered by Local Leo and must be paid by the customer upon delivery in the destination country.
How long will my order take to arrive?
For South African deliveries, orders will typically be delivered within 3–5 business days. For international shipments, please allow up to 10–15 business days.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking link via email.
4. Returns and Refunds
Can I return an item?
Yes, we want you to love your purchase. You can return items within 7 days of receiving your order, provided they are unused and in original packaging.
Note: Certain products such as food, personal care items, or custom-made goods may not be eligible for returns. Please email us if you are unsure whether an item can be returned or not.
How do I request a return or refund?
Please contact our support team at support@localeo.co. Include your order number and reason for return, and we'll guide you through the process.
Who pays for return shipping?
If the item is faulty or damaged, Local Leo will cover the return cost. For all other returns, customers are responsible for return shipping.
5. Product Authenticity and Sourcing
Are the products fair trade or ethically made?
We carefully select our partner brands to ensure they follow ethical and sustainable practices. Each brand story highlights the people behind the products and their impact on local communities.
How do I know the product is genuine?
Local Leo vets and verifies all vendors on the platform, ensuring that all products are genuinely from Africa.
6. Account and Support
Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders, save favourites, and receive updates on new local brands.
How can I contact Local Leo?
You can reach us at support@localeo.co or via WhatsApp: +27 60 459 5716.
7. For Tour Operators and DMC Partners
I'm a tour operator or DMC, how can I partner with Local Leo?
We collaborate with travel partners to help tourists discover authentic African products. To learn more or become a partner, email us at admin@localeo.co.
Still have questions?
Our support team is here to help you. Feel free to reach out anytime.